Privacy Policy

Who we are

JewelMark is a multi-seller jewellery marketplace operated by [REGISTERED ENTITY NAME], [REGISTERED ADDRESS], India. We connect customers with verified jewellery brands, independent sellers and their stores. This policy explains what we do with your personal data when you use our website and mobile applications.

Information we collect

• Account information — name, email address and mobile number you provide when you create an account or contact us.
• Location data — your approximate location or PIN code, when you choose to share it, so we can show local pricing, delivery estimates and nearby stores holding an item. Sharing location is optional and you can browse without it.
• Order and cart activity — items you save, add to cart or enquire about.
• Usage data — pages viewed, products clicked, device and browser type, and diagnostic logs, used to operate and improve the service.
• Communications — messages you send us, including over WhatsApp when you use the enquiry and support links on this site.

How we use your information

• To show products, prices and store availability relevant to you.
• To process enquiries, carts and orders, and to provide customer support.
• To share the details necessary to fulfil an order with the relevant seller.
• To detect, prevent and investigate fraud or misuse of the platform.
• To meet legal, tax and regulatory obligations.

Sharing with sellers and service providers

Because JewelMark is a marketplace, completing an enquiry or order requires sharing relevant details with the seller fulfilling it. We also use service providers for hosting, media delivery, analytics and communications, who process data on our instructions. We do not sell your personal data.

Retention

We keep personal data only as long as needed for the purposes above, or as required by applicable law, including tax and accounting rules.

Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, and withdraw consent where processing relies on it. To exercise these rights, contact our Grievance Officer below.

Cookies and similar technologies

We use cookies and local browser storage to keep you signed in, remember your cart and location preference, and measure how the site is used. You can clear or block these through your browser settings, though some features may stop working.

How we measure usage

We record a small, fixed set of events describing how the site is used - pages viewed, searches and filters, products opened, and when you start a conversation with us on WhatsApp. These are tied to a random identifier for your browser and your visit, not to your name. We do not record the content of your messages, and we do not store your exact coordinates: if you share your location we keep only the fact that you did, and your PIN code where you entered one.

Detailed records are deleted after 180 days and only aggregate counts are kept beyond that. If you have an account, you can ask us to delete your activity records at any time using the contact details below.

Children

Our services are not directed at children under 18, and we do not knowingly collect their personal data.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made under it, our Grievance Officer can be reached at [GRIEVANCE OFFICER NAME], [EMAIL ADDRESS], [POSTAL ADDRESS]. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

Changes to this policy

We may update this policy from time to time. The date above reflects the most recent change.